You go the extra mile to give our guests the optimal experience. For example, you take your time to speak to a guest and think along with him/her. Maybe a guest, who has been invited to a wedding, has found a designer dress to wear. With your communication skills, you discover that she also needs a purse and jewellery. Customer satisfaction depends on your approach and you are not satisfied with a score of 6 but are motivated to achieve a 10.