At the headquarters of the Bijenkorf, our E-commerce department is our youngest and fastest growing department. A passionate, multinational group of over 140 professionals work together on the continuous growth and improvement of our digital platform. Because of the positive growth and challenging developments we are looking for new colleagues to join the team. We work in an Agile environment where our key stakeholders are our customers.
As a Customer Journey Specialist, your role will be to ensure consistent customer journey through leading various research initiatives As part of this role, you will also be joining a multidisciplinary squad responsible for the omnichannel (offline and online) experience. This squad is responsible for ensuring a smooth transition of our services between our flagship stores and our digital e-commerce platform. As a designer on this squad, you will be responsible for aligning with various internal stakeholders in uncovering business opportunities that aim to solve actual customer problems in order to provide the best omnichannel customer journey.
In your role, you will work in close collaboration with the PO, devs and other stakeholders in setting the strategic direction for the product, turn chaos into patterns using quantitative and qualitative insights and create both meaningful and beautiful interfaces to enable our customers in achieving their goals on our website and apps. Our ideal candidate is the unicorn (yes, we do believe they exist and have a few in the house) who can lead the entire end-to-end design process from research to interaction, to visual and motion design.
Within your role as customer journey designer, you are responsible for shaping the product strategy through customer insights research that you help facilitate in order to ensure we are building the right product and aligning across the various journey squads a customer focused vision. This role thus makes you the hub of our Product Design team, collecting relevant insights and forming a strategy that is further developed by each journey squad. Leveraging tools like design thinking, agile frameworks, and customer journey mapping, you are the driving force behind the alignment of a customer focused product development that aims to deliver measurable impact. In order to further understand where we can improve our product, you are the driving force behind further refining our shared understanding of UX and business metrics (such as NPS, conversion rate, CSAT, GCR, and brand value).
We would love to hear from you if you believe you would be a great fit for our driven team and if you recognize yourself in the following qualities:
….. The above are for our other UX roles, specific to this one: