At the headquarters of the Bijenkorf, our digital department is our youngest and fastest growing department. A passionate, multinational group of over 150 professionals work together on the continuous growth and improvement of our digital platform. Because of the positive growth and challenging developments we are looking for new colleagues to join the team. We work in an Agile environment where our key stakeholders are our customers.
This is a Platform Operations Specialist position within a strong, technical and high profile team. As a Platform Operations Specialist you further improve and professionalize our digital IT platform operations processes.
You manage urgent and complicated support issues and act as an escalation point. By further developing and maturing the escalation process you ensure information flows freely in the organisation. In addition you manage key 3rd party SLA’s by ensuring that all services are delivered according to contractual commitments.
Since this is a new role you will get the opportunity to shape the role and structure platform operations in the best way possible. In the near future we foresee the platform operations teams growing to a larger team.