Product Designer Service and CDL in Amsterdam - Servicekantoor

If you live in the Netherlands, you have probably been to one of de Bijenkorf department stores. If so, you know that we take service to our customers very serious and ensure that all our customers feel special shopping with us. At de Bijenkorf Ecommerce department we strive to translate this magical and special experience to the shopping experiences our customers have online. Will you join our Product Design team to help achieve this vision?

About the Bijenkorf E-commerce organisation

At the headquarters of the Bijenkorf, our E-commerce department is our youngest and fastest growing department. A passionate, multinational group of over 140 professionals work together on the continuous growth and improvement of our digital platform. Because of the positive growth and challenging developments we are looking for new colleagues to join the team. We work in an Agile environment where our key stakeholders are our customers. 

About the position

You will join two multidisciplinary squads of Service and CDL (Customer Data & Loyalty). The Service squad is about the services we provide to our customers, with a focus on after-purchase part of their shopping journey. As a Product Designer in this squad, your main responsibility will be knowing our customers and coming up with meaningful solutions to provide the right services to them at the right time and in the right place. The CDL squad is about customer data and orchestration of this data to enable an effective loyalty program for our customers. For both of these squads, we need someone who can use their both analytical and creative sides to synthesise the various processes happening in different departments of the organisation and create a consistent journey everywhere.  

In your role, you will work in close collaboration with the PO, devs and other stakeholders in setting the strategic direction for the product, turn chaos into patterns using quantitative and qualitative insights and create both meaningful and beautiful interfaces to enable our customers in achieving their goals on our website and apps. Our ideal candidate is the unicorn (yes, we do believe they exist and have a few in the house) who can lead the entire end-to-end design process from research to interaction, to visual and motion design.  

Your experience

We would love to hear from you if you believe you would be a great fit for our driven team and if you recognize yourself in the following qualities: 

  • You have significant amount of experience in UI/UX with a solid portfolio showcasing Web and App designs.  
  • Your toolbelt consists of strong knowledge of user-centered design practices, detailed interaction design, rapid ideation tools, and agile process.
  • You consider yourself a pro in Figma/Sketch, Zeplin and can use prototyping tools (Figma, Proto.io, Principle, Axure, etc) and Zeroheight or similar. 
  • You can make sense out of Google Analytics or other data to retrieve the insights, derive the conclusions you need to create solutions for your user problems.  
  • You are fluent in English, but have a good understanding of the Dutch language. 
  • You have no difficulty in convincing others in your ideas using excellent verbal and written communication skills, along with storytelling skills. 
  • You are a team player but you are also able to work individually. 
  • You are good at balancing between the bigger picture and details. 
  • Bonus points for previous work on e-commerce websites and apps.

What we offer

  • A market conforming salary;
  • 30 days leave;
  • An annual (variable) bonus;
  • Contribution towards your pension;
  • Collective health insurance;
  • A great culture;
  • The opportunity and support to develop yourself both technically and professionally;
  • An employee discount on products purchased from de Bijenkorf;
  • Brand new office building with a view to Ajax Stadium;
  • Foosball, pingpong*, pool and Friday Trivias;
  • Bi-weekly drinksat our company Sprint Bazaar Review.

*(when we are back in the office) 

Values

De Bijenkorf has seven values that are an important part of the DNA of our employees:
  • passion for guests
  • continuously innovative
  • take responsibility
  • collaborate
  • open to change
  • respect every individual
  • acting sustainably
The values are an important part of the interviews for all vacancies within our organization.

What does de Bijenkorf have to offer

De Bijenkorf offers excellent, competitive primary terms of employment, supplemented by an extensive package of secondary employment terms. In addition, we offer a variety of development and growth opportunities, including for young talent, professionals and prospective managers.

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Case assignment
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Assessment & 2nd Interview
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