Service Delivery Engineer E-commerce in Amsterdam - Servicekantoor

As a Service Delivery Engineer you further improve and professionalize our digital IT service delivery processes. In case of incidents you keep the overview, structure communication and inform stakeholder on progress. You are also managing the 3rd party service level agreements by ensuring that all services are delivered according to contractual commitments.

About the position of Service Delivery Engineer

At the headquarters of the Bijenkorf, our digital department is our youngest and fastest growing department. A passionate, multinational group of over 150 professionals work together on the continuous growth and improvement of our digital platform. Because of the positive growth and challenging developments we are looking for new colleagues to join the team. We work in an Agile environment where our key stakeholders are our customers.

This is a Service Delivery Engineer position within a strong, technical and high profile team. As a Service Delivery Engineer you further improve and professionalize our digital IT service delivery processes.

In case of incidents you keep the overview, structure communication and inform stakeholder on progress. You are also managing the 3rd party service level agreements by ensuring that all services are delivered according to contractual commitments.

Since this is a new role you will get the opportunity to shape the role and structure the service delivery in the best way possible. All in line with your vision on IT service delivery.

About the Technology team

De Bijenkorf’s technology team is a fast growing team. Spread over 10 multidisciplinary squads, engineers continuously deliver software of high quality for our webshops, mobile apps and omnichannel applications. In addition we work with a near shore team of developers and a select group of partners to deliver software in an Agile way.  Several suppliers deliver a key piece of SaaS software tightly integrated with our online environment. Our software runs in the Google Compute Cloud

Your main responsibilities

  • Own the overall incident management process
  • Manage service delivery of 3rd parties & internal teams
  • Manage the on call schedule
  • Coordinate service delivery around promotional events
  • Inform & align stakeholders (scrumteams, management and business)
  • Initiate improvement projects based on operational IT challenges

Desired skills and experience

  • Fluent in English, both written and spoken;
  • Experience with complex infrastructures and architectures;
  • Excellent communication and interpersonal skills, ability to be personable yet persistent;
  • Experience in managing 3rd party vendors
  • A clear vision on how to organize & structure service delivery in a complex and rapid paced environment and how to achieve it, contributing to the growth and success of de Bijenkorf;
  • Highly service oriented, knowledge of ITIL processes (to manager third parties) and an Agile working environment.
  • Analytical thinker – understanding the matter, situation, or problem at hand by way of interpreting the data; translate this into a decision, solution, conclusion, or the cause of an issue.
  • Ability to see the bigger picture and identify recurring issues that need to be addressed
  • Bonus points for experience in an online retail environment

What we can offer

  • A fun and creative working environment;
  • An attractive work package and a market conforming salary;
  • Both professional and personal development plan & budget;
  • Pension contribution;
  • Collective health insurance;
  • 30 days leave;
  • A variable bonus based on both de Bijenkorf’s results and personal performance;
  • An employee discount on products purchased in our stores or web-shop.

About the Service Center of de Bijenkorf

The Service Center of de Bijenkorf is located in the Oliphant building on the Haaksbergweg in Amsterdam-Zuidoost. More than 400 enthusiastic colleagues work here, which brings a wide variety of specializations together, all geared towards delivering a complete service to our affiliates.

Values

The Bijenkorf has seven 'Corporate Values' which form an important part of the DNA of our employees:

  •  Passion for customers
  • Continuous innovative
  • Taking responsibility
  • Working together
  • Be open to change
  • Respect every individual
  • Sustainability

These values form an important part in every job interview for all the job vacancies within our organization.

Values

De Bijenkorf has seven values that are an important part of the DNA of our employees:
  • passion for guests
  • continuously innovative
  • take responsibility
  • collaborate
  • open to change
  • respect every individual
  • acting sustainably
The values are an important part of the interviews for all vacancies within our organization.

What does de Bijenkorf have to offer

De Bijenkorf offers excellent, competitive primary terms of employment, supplemented by an extensive package of secondary employment terms. In addition, we offer a variety of development and growth opportunities, including for young talent, professionals and prospective managers.

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