At the headquarters of the Bijenkorf, our E-commerce department is our youngest and fastest growing department. A passionate, multinational group of over 140 professionals work together on the continuous growth and improvement of our digital platform. Because of the positive growth and exciting developments we are looking for a Service designer to join our team of designers at de Bijenkorf.
Are you passionate about problems and finding different ways to explore root-causes, side-effects, and always asking ‘why’? If thrown a complex process at you, do you rise above it with a creative but simplistic explanation? Do you like to nerd out over the customer insights you explore throughout a customer’s journey? Are you a thorough, lateral thinker, who can pull up your sleeves and dig deep to deliver rewarding experiences? Are you so passionate about Service Design that everyone you talk to is immediately convinced about the value of using design-thinking to solve problems and improve products and services?
Then this is the ideal role for you!
As a service designer, you will work together with our Product designers, UX researcher and Brand Experience Designer to create the holistic picture of the customer and their journey. You will act as the ‘experience’ glue between the multiple customer journey squads, but also build bridges between Design and the rest of the organization. You will be responsible for service quality and design processes, with the ultimate goal of creating delightful, user-friendly products and services. As part of your role, you will be: